Writing
Field notes from real AI deployments.
Honest writing on what we've shipped, what's worked, what hasn't, and what mid-market companies should expect when they move past ChatGPT into integrated AI systems.
1 in 3 Companies That Fired for AI Are Hiring Those Jobs Back
The layoffs didn't pay off. The data on why AI-driven cuts keep boomeranging — and the play a mid-market operator should run instead: more output on the team you already have.
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Is It Legal to Use an AI Receptionist? What US Small Businesses Need to Know
Short answer: yes. The robocall rules everyone worries about govern outbound AI calls — not an AI answering the calls your customers place to you. The real, much shorter list of what actually applies.
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We Answer Our Own Phone With Aria — and Here's What We've Learned
Our business line is answered by Aria, the same AI voice agent we sell. After months in production, here's what's working, what isn't, and what to expect from a deployment on your own line.
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From ChatGPT Chaos to Integrated AI Systems
ChatGPT is a useful tool. It's not a working system. Here's the difference between a chat tab and an integrated AI deployment — and why mid-market companies keep getting stuck at the threshold.
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AI Email Triage: How We Got 8 to 10 Hours Per Week Back
One of the systems we run internally is an AI email triage layer. Here's what it actually does, what it cost to build, what the limits are, and what a deployment on your inbox would take.
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